Customer Account Representative

About Us

At Beloform , we are committed to delivering excellence in customer service and account management. As a trusted name in the service and solutions industry, we pride ourselves on creating meaningful relationships with our clients and delivering personalized support. Our team-driven environment fosters innovation, integrity, and long-term professional growth for all employees.

Job Description

Job Description

We are seeking a Customer Account Representative to serve as the primary point of contact for our clients, ensuring their needs are met with precision, care, and timely communication. The ideal candidate will be proactive, detail-oriented, and passionate about client satisfaction.

Responsibilities

• Manage and nurture assigned customer accounts by maintaining regular communication.

• Respond promptly to customer inquiries, concerns, and service requests.

• Prepare and maintain accurate records of customer interactions and transactions.

• Resolve product or service issues by clarifying the customer's complaint and determining the cause.

• Collaborate with internal teams to ensure timely delivery and follow-up on customer orders.

• Provide feedback to management on customer needs, issues, and opportunities.

• Maintain an in-depth knowledge of company products, services, and account policies.

Qualifications

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

• Minimum 1-2 years of experience in a customer service, account management, or administrative role.

• Strong communication and interpersonal skills.

• Excellent organizational and time-management abilities.

• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

• Ability to work independently and within a team environment.

Additional Information

Benefits

• Competitive salary range of $53,000 - $60,000 annually.

• Opportunities for professional development and internal promotion.

• Health, dental, and vision insurance.

• Paid time off and company holidays.

• Supportive and collaborative team culture.

• On-the-job training and skill-building workshops.