Team Member (Del Taco)

Key Responsibilities:

1. Customer Service:

• Greet customers with a friendly and positive attitude.
• Take customer orders and accurately enter them into the system.
• Provide timely and courteous service, ensuring customers are satisfied.
• Handle customer concerns or complaints effectively, escalating to the Shift Lead or Manager when necessary.
• Offer menu suggestions, upsell additional items, and promote promotions or specials.

2. Food Preparation:

• Prepare food items according to Del Taco's recipes and standards.
• Ensure food is made fresh, according to customer orders, and meets quality standards.
• Follow food safety and sanitation guidelines when handling food, ensuring cleanliness and safety throughout the food preparation process.
• Maintain a clean and organized workstation during food prep.

3. Cleaning & Sanitation:

• Keep the restaurant clean and organized, including dining areas, kitchen, and restrooms.
• Perform regular cleaning tasks, such as wiping down surfaces, cleaning equipment, and taking out trash.
• Ensure that food safety and sanitation standards are consistently followed.
• Ensure work areas are stocked with necessary supplies (napkins, condiments, etc.).

4. Teamwork & Support:

• Work collaboratively with team members to ensure a smooth and efficient operation.
• Assist team members during peak hours to ensure orders are completed quickly and accurately.
• Help train new team members by showing them company standards and best practices.
• Support leadership by following direction and carrying out tasks as needed.

5. Cash Handling & Register Operation:

• Operate cash registers, process customer payments (cash, credit/debit cards), and provide accurate change.
• Ensure accurate order taking, cash handling, and register operations.
• Maintain proper cash control during the shift.

6. Health & Safety Compliance:

• Ensure compliance with all health, safety, and sanitation regulations, including proper food storage and handling.
• Maintain a clean and safe environment by following proper procedures for cleaning and food safety.
• Regularly check for any safety hazards or issues in the restaurant and report them to management.

7. Additional Responsibilities:

• Assist with opening and closing procedures, such as stocking items, cleaning, and ensuring everything is ready for the next shift.
• Restock food, beverages, and supplies as needed.
• Support promotional activities and campaigns to drive sales and attract customers.
• Perform other tasks as assigned by the Shift Lead or Restaurant Manager to help ensure the restaurant runs smoothly.

Qualifications:

• Experience:
• Previous experience in food service or customer service is a plus but not required.
• No prior experience is necessary; training will be provided on the job.
• Skills:
• Strong customer service skills and a friendly, positive attitude.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for handling cash and transactions.
• Ability to follow food safety and health guidelines.
• Team-oriented with good communication skills.
• Education:
• High school diploma or equivalent preferred, but not required.
• Must be at least 16 years old (age requirement may vary depending on location).
• Physical Requirements:
• Ability to stand for extended periods and perform tasks in a fast-paced environment.
• Ability to lift up to 25 pounds as needed.
• Ability to work in a kitchen environment and handle hot kitchen equipment.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Compensation:

• Competitive hourly wage based on experience.
• Employee discounts on food and beverages.
• Health benefits (medical, dental, vision) for eligible employees.
• Paid time off and other benefits (dependent on the employer).
• Opportunities for career growth and advancement within the company.