Mercedes Benz Service Advisor

Chapman Automotive Group is proud to be one of the leading automotive groups in Arizona and Nevada, committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We are looking for experienced Service Advisors to educate customers on recommended maintenance and repairs for optimal vehicle performance and drive the customer experience in the Service Department. You will collaborate with technicians, lot attendants and the parts department to ensure customers receive expert service and quality customer care throughout the service process. The Service Advisor reports to the Service Director.

What We Offer:

• Competitive Compensation!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Well-being:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to make service recommendations.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Obtain customer authorization for services and process payments.
• Communicate regularly with technicians and parts associates to ensure timely completion of work to update customers if additional repairs are needed.
• Follow-up with customers on the status of their vehicle and satisfaction of service.

Desired Qualifications and Experience:

• A minimum of 3 years of prior automotive Service Advisor/Writer experience is required. Mercedes-Benz or other High-Line (luxury/import) service experience preferred.
• Excellent interpersonal and customer service skills, in person and over the phone.
• Strong time management and organizational skills.
• Collaborative and works well with others to achieve department goals and meet customer needs.
• Demonstrated ability to achieve sales goals.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screen.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.