Rev Ops Manager

Company Description

StayFrank . offers equity rich, cash poor homeowners access to their equity without having to qualify for a loan or sell and move. Our flagship product is the Home Equity Investment (HEI) : homeowners receive a lump sum of cash today in exchange for a share of their home's future value, with no monthly payments and no income requirements. For homeowners who need a more aggressive solution, we also offer Sale Leaseback (Sell & Stay) and other creative equity programs through a network of best in class capital partners who have funded over $250mm in the last couple years .

We're a lean, fast moving company with no corporate bureaucracy, no committees, and no "that's not my department." Launched in 2022, we've kept adapting to market conditions, which are ripe for this next phase of growth.

Role Description

As a Revenue Operations Manager you build and run the systems that turn existing and new lead channels into closed HEI & Sale Leaseback revenue.

Important context up front: Our CEO leads sales strategy, builds the playbooks, writes the scripts, and creates the pitch frameworks. He is the sales mind in the building. Your job is not to be a sales artist. It's to be the operator who makes the system run.

You are accountable for the number that matters: dollars closed per dollar spent on lead acquisition.

You make sure every step of the funnel happens on time, in order, and to standard, from the moment a lead enters the system to the moment it funds, gets monetized through a partner, or is documented as dead.

You don't reinvent the sales approach. You enforce it, measure it, and tighten it.

Who You Are

• 3 to 5+ years in revenue operations, sales operations, or lead operations, ideally in mortgage lending, home equity products, cash home buying, or wholesaling. Direct lending or HEI experience is a major advantage. You understand the high level mechanics of a loan or HEI file: what makes a homeowner eligible, what kills a deal, what data matters.

• Multi channel lead operations experience. You've managed lead flow from more than one source (referral partners, paid marketing, outbound list outreach) and you know each channel has its own operational rhythm.

• Process and systems oriented, not a sales artist. You take pride in the machine running well. You don't need to be the one giving the inspirational pitch. You need to be the one making sure 100% of leads get the pitch on time, every time. You've owned a conversion number before (lead to app, app to fund, or call to close) and moved it through better operations, not by personally outselling everyone.

• Comfortable with the accountability side of the job. You're at ease listening to call recordings, reviewing activity logs, and directly addressing reps who missed a step or skipped a standard. You see this as caring about the business, not as confrontation.

• AI progressive. You're not afraid of AI tools. You're hungry for them. You've already used (or are eager to use) AI for outbound dialing, inbound call answering, lead enrichment, SMS conversations, and workflow automation. You believe AI multiplies a small team into a big one.

• Performance marketing literate. You don't need to run Facebook or Google Ads, but you can sit in a meeting with a media buyer, read their dashboard, and call out what's working and what isn't.

• Comfortable executing someone else's strategy. You don't need to be the strategist. You need to be the operator who turns the strategy into a working system. If "I'd do it differently" is your default reaction to direction, this isn't your seat.

• Scrappy, systematic, and self directed. You can build something with duct tape this week and turn it into a scalable process next month. You don't need a corporate playbook or a daily checklist. You see the gap, you fill the gap.

Red Flags (Please Don't apply if this is you)

• You see yourself as a sales strategist or sales guru looking for a stage.
• Your career has been at large corporations with full marketing teams, dedicated sales engineers, and an IT department to call.
• You need a fully built tech stack and documented processes to be productive.
• You see AI as a threat or a fad rather than a force multiplier.
• "I'd do it differently" is your reflex when you're handed a script, cadence, or playbook.
• You've only worked one lead channel and don't want to learn the others.
• You're uncomfortable listening to recorded calls, monitoring rep activity, or having direct conversations about missed standards.

Compensation

• Total compensation range: $100K to $150K+, base salary & bonus
• Performance bonus tied directly to closed HEI and Sale Leaseback revenue. When the company wins, you win, meaningfully.
• W-2 full time employment with health care benefits.
• Remote or hybrid (Scottsdale: location flexibility for the right person)

How to Apply

Send a short note to ***email_hidden*** with the subject line "RevOps Manager: [Your Name]" including:

1. The most impactful operations or process project you've owned, and the conversion or revenue impact it produced.
2. Your experience in mortgage, lending, HEI, home equity, or cash home buying.
3. The lead channels you've managed (referral, performance marketing, owned outbound) and the CRM and AI tools you've used.
4. Why a smaller, scrappy company appeals to you more than a big name brand.

We don't need a five page cover letter. We need to see how you think.

Thank You