Front Office Associate

Job Overview

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handle customer issues that may arise on the sales floor and/or check out process.

Job Responsibilities & Duties

Typical duties include but are not limited to:

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.

• Provide exceptional customer service, assist at point ‑ of ‑ sale, and resolve customer concerns.

• Complete customer transactions accurately and efficiently.

• Partners with sales associates to provide superior customer service (i.e., assist customers, answer phones).

• Demonstrate ownership and pride in performance to enhance the customer experience.

• Rent out AFW vehicles, process financing applications, and follow established operational procedures.

• Execute consistent selling and operational processes, including credit applications.

• Educate customers on the Satisfaction Guaranteed return policy.

• Identify and read reports, tickets, UPC labels, and merchandise information.

• Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).

• Respond to and conduct public address system announcements.

• All other duties assigned by the Front Office Manager, Store, Regional, or Operations Manager as directed.

This position has no supervisory responsibilities

Job Requirements

• Flexible schedule, some evenings and weekends required.

• Basic reading, arithmetic, writing, and oral communication skills required.

• Ability to efficiently use computers, internet applications, and printing system.

• Ability to type 35 + wpm

• Strong leadership skills with experience as a Store Manager/Clerk/Cashier or similar role.

• Experience with cash handling and safe balancing.

• Preferably experience with STORIS software, and advanced familiarity with Microsoft Office Suite.

• Strategic planning, critical thinking, and problem-solving skills.

• Excellent interpersonal and customer service skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to function well in a high-paced and at times stressful environment.

• Professional Appearance.
  

Education & Experience

High school diploma/GED or equivalent required. Associate’s degree or higher preferred; or at least two years of related experience preferred; or equivalent combination of education and experience.

Compensation Package

Pay rate: Starting at $18/hour and up! Depending on Experience

Pay Grade A: $16.00 - $26.91

At AFW we offer great perks: weekly pay, vacation and sick pay, benefits package (medical, dental, vision) and 401k matching!

Physical Requirements

• Requires the ability to maneuver in confined and at times congested areas.

• Requires the ability to sit, stand, walk, stoop, & bend for 8 a day.

• Required to be able to lift up to 50lbs.

• Requires constant use of arms, hands, fingers, eyes, legs, and back.
  

Work Environment

• Fluorescent Lighting

• Concrete Flooring

• Climate affected by outside conditions

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!