Front Office Coordinator - Genesis OBGYN Northwest

Front Office Coordinator - Genesis OBGYN Northwest

Position Summary:
Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.

Minimum two years' experience working in a medical front office is required.

This is not a remote position.

Essential Job Functions:

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
• Maintain the visitor's log/badges for all non-patient visitors who access secured areas.
• Check patients in and out using the practice management system.
• Responsible for collecting and posting patient payments with accuracy.
• Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.
• Present and explain all policies, forms and consents and obtain signatures.
• Collect billing forms and scan into the EMR.
• Obtain insurance eligibility and benefits for office visits and procedures.
• Schedule/reschedule follow-up appointments for patients to include work-in appointments. Manage and schedule inbound referrals
• Process medical records requests following HIPAA guidelines.
• Obtain external medical records for patients prior to date of service.
• Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit slips.
• Maintain cleanliness of the lobby and front office area and updated patient materials and forms used.
• Monitor the patients as they wait in the lobby for their appointments.
• Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows and notify lab staff of patients waiting for labs.
• Open and close the clinic on time.
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.
• Works in partnership with the back-office staff to provide excellent customer service.
• Other general duties as assigned.

Position Requirements:

• High school diploma or equivalent.
• 2 - 4 years of medical office experience required .
• Excellent customer service, communication and organizational skills
• Experience with performing insurance eligibility verification, explaining insurance benefits and payment arrangements to patients.
• Understanding of and adherence to HIPAA/confidentiality rules.
• Experience with working with medical records and documents.
• Experience in working with incoming and outgoing referrals.
• Accuracy and attention to detail with ability to multi-task.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, such as Word, Excel, Teams, and Outlook.
• Familiarity with EMR software and previous money handling experience preferred.

Physical demands may include:
1. Prolonged, extensive or considerable amount of standing/sitting
2. Traveling to all locations when coverage demands.

This is not a remote position.