Customer Service Manager
Customer Service Manager
Location: Desert Ridge, AZ
Employment Type: Full-Time
Compensation: $70,000–$80,000 annually + bonus incentives
Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training.
What You’ll Do
- Lead daily operations of a high-volume mental health clinic
- Coach, develop, and hold teams accountable to service and performance standards
- Ensure patient experiences are welcoming, efficient, and professional
- Oversee scheduling, patient flow, and clinic workflow
- Monitor and improve KPIs related to volume, efficiency, and experience
What We’re Looking For
- 10+ years of management experience managing 30+ employees
- Proven ability to manage KPIs and have direct performance conversations
- Strong communication skills with both people and data
- Ability to lead confidently in a fast-paced, growth-oriented setting
Nice to Have
- Experience in healthcare, behavioral health, hospitality, or service leadership
- Customer experience or relationship-based sales background
- Experience leading teams through growth or change
Pay & Benefits
- $70,000–$80,000 annually + bonus incentives
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after first year)
- 10 paid holidays
About Serenity Healthcare
Serenity Healthcare provides advanced, evidence-based treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked.
Serenity Healthcare is an Equal Opportunity Employer.
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