Service Manager

Job Description

Job Description

Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Phoenix, AZ facility. This role is responsible for overseeing all service departments, while supporting the Service and Sales teams to ensure exceptional customer service across all business lines.

If you’re a hands-on, results-driven leader with a background in trailer service operations, team development, and safety standards, we want to hear from you.

Be a part of our team – Apply now!

What’s in it for you?

• Semi- Monthly Paychecks – Get paid on time, every time.
• Weekday Schedule – Monday-Friday, 8:00 AM – 4:30 PM (No weekends!).
• Comprehensive Benefits Package – Health, dental, vision, and life insurance.
• 401K, Flexible Spending & Health Savings Account options.
• Paid Time Off & Sick Leave – Enjoy work-life balance.
• Employee Perks – Discounts, Employee Assistance Program, and a $400 Benefit Card.

Who We’re Looking For

GWT is looking for experienced leaders who are:

• Strong Leaders – Able to motivate and develop teams while driving performance.
• Problem Solvers – Quick thinkers who can troubleshoot and resolve operational challenges.
• Organized & Detail-Oriented – Skilled at managing multiple priorities efficiently.
• Customer-Focused – Committed to building strong relationships and delivering high-quality service.
• Effective Communicators – Clear and professional with customers, employees, and vendors.
• Goal-Oriented – Focused on achieving service goals and growing the department.

Service Manager Responsibilities

Budget & Planning

• Manage the annual service budget.
• Track daily progress and evaluate monthly goals.
• Partner with leadership to develop plans for departmental growth.

Staff Management

• Hire, train, and develop service personnel.
• Collaborate with recruiting partners.
• Lead weekly meetings to drive efficiency and alignment.

Service Operations

• Create and manage a priority-based service schedule.
• Assign work based on technician strengths and workloads.
• Review and validate work orders before billing.
• Analyze performance data to improve operations.

Technical Expertise

• Direct trailer repair, maintenance, welding, and electrical service.
• Partner with manufacturers for warranty support.
• Maintain a robust safety structure in line with company standards.

Customer Relations

• Visit customers to assess service needs and ensure satisfaction.

Shop & Equipment Management

• Ensure availability and maintenance of shop tools and service equipment.
• Manage service schedules and maintenance plans for company vehicles and equipment.

Required Qualifications

• High school diploma or GED.
• Minimum 4 years of experience as a service manager.
• Proven ability to grow a service department.
• Strong leadership and communication skills.
• Proficient in reading and creating reports, invoices, and office documents.
• Comfortable using computer systems.
• Bilingual (Spanish) is a plus.
• Must be able to read and write in English.

Physical Demands

• Ability to climb around, on, and under trailers.
• Frequent standing, walking, reaching, stooping, kneeling, and crawling.
• Regular sitting and frequent talking or hearing.
• Use of hands and arms for handling tools and equipment.
• Ability to lift and move up to 70 lbs.
• Vision requirements include close, distance, and color vision, and the ability to adjust focus.
• Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers.

Work Environment

• Operates in a shop environment.
• Routine use of standard office equipment.
• Involves shipping and receiving responsibilities.
• Forklift training and certification provided.

About Great Western Trailer

Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK.

Apply Today!

If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Phoenix, AZ!

This job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.