Insurance Customer Service Rep

Job Description

Job Description

Welcome to Country Financial, where we pride ourselves on a culture of genuine care and service excellence. We are currently seeking an Insurance Customer Service Representative to join our dynamic team in Mesa, Arizona. This hybrid role offers the perfect blend of in-office collaboration and work flexibility, providing you with a supportive environment within a community-focused company.

In this role, you'll have the opportunity to make a meaningful impact on our clients' lives by delivering top-notch service and support. You'll act as the first point of contact for our valued policyholders, assisting them with inquiries and providing personalized solutions to ensure their insurance needs are met. At Country Financial, we value positive interactions and strive to create an inviting atmosphere, both for our clients and our team members.

If you have a passion for helping others and are looking for a rewarding career with a company that values growth, inclusivity, and a positive work environment, we invite you to apply to become part of our team. Join us at Country Financial and help us continue to build strong, trusting relationships with our clients.

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Holidays Off

Bonus Opportunities

Sign on Bonus

• Customer Support: Provide exceptional service to clients, addressing inquiries and resolving issues efficiently.
• Policy Assistance: Assist clients with policy modifications, renewals, and cancellations, ensuring their needs are met.
• Information Dissemination: Educate clients about policy details, coverage options, and any changes to their plans.
• Documentation: Maintain accurate records of client interactions, updating databases and systems as required.
• Problem-Solving: Identify opportunities to resolve customer concerns, enhancing their overall experience with our services.
• Feedback Handling: Gather and relay customer feedback, helping to improve services and client satisfaction.

• Education: A high school diploma or equivalent is required; an associates or bachelors degree in a related field is preferred.
• Experience: Prior experience in customer service or insurance is highly advantageous.
• Licensing: While not mandatory, having relevant insurance licenses can be beneficial.
• Communication Skills: Exceptional verbal and written communication skills are essential to interact effectively with clients.
• Problem-Solving: Strong analytical skills and the ability to handle inquiries and resolve issues promptly.
• Computer Skills: Proficient with standard office software and familiarity with CRM systems.
• Adaptability: Ability to thrive in a hybrid work environment, managing tasks both remotely and on-site as needed.
• Interpersonal Skills: A friendly and outgoing demeanor to create a welcoming atmosphere for clients.
• Attention to Detail: Strong attention to detail to ensure precise handling of client information and requests.