Customer Service Representative - Texas

MUST RESIDE IN CENTRAL TIME ZONE

******************(W2 ONLY) ********************

100% REMOTE

The ideal candidate will be responsible for providing customer support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

Responsibilities:

• Provide exceptional customer service support across sales, promotions, and installation processes, ensuring a seamless customer experience
• Investigate and resolve customer claims and complaints with fairness, accuracy, and professionalism
• Foster positive customer relationships by maintaining high levels of satisfaction and responsiveness
• Collaborate with internal teams to develop and execute customer education initiatives that enhance product understanding and engagement
• Analyze customer survey feedback to identify trends and implement targeted improvement plans
• Support outside sales representatives by fulfilling service requests and facilitating order-related communications
• Manage inbound calls from a phone queue, maintaining professionalism and efficiency even during peak periods
• Accurately enter and process customer orders using ERP/CRM systems, ensuring timely and error-free fulfillment

Qualifications:

• MUST HAVE Hands-on experience with ERP or CRM systems for managing customer data, processing orders, and tracking communications
• Minimum 2 years of experience in customer service and order entry
• MUST HAVE SAP experience
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word, for documentation, scheduling, and communication
• Demonstrated ability to manage and prioritize a shared email inbox with accuracy and responsiveness
• Exceptional attention to detail with a commitment to maintaining data integrity and order accuracy
• Strong verbal and written communication skills, with the ability to interact professionally across teams and with customers
• Proven ability to perform under pressure, manage multiple tasks simultaneously, and meet deadlines in a dynamic setting
• Effective problem-solving skills with a proactive approach to resolving customer inquiries and order discrepancies
• High level of adaptability, collaboration, and accountability in team-oriented environments.

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.