Call Center Medical Biller

Job Title: Call Center Representative (6-Month Contract)

Location: Phoenix, AZ (Hybrid – Onsite 3 days per week)

Industry: Healthcare / Revenue Cycle Management

Pay: $18 – $21 / per hour (based on experience)

About Our Client:

Addison Group is partnering with a leading healthcare organization seeking a Call Center Representative to join their team on a 6-month contract, with the potential for extension. This role supports patient billing inquiries and requires a strong customer service background within a healthcare or medical billing environment.

Job Description:

The Call Center Representative will handle a high volume of inbound and outbound calls from patients regarding billing questions, insurance verification, and payment assistance. The ideal candidate will have prior experience in a healthcare call center environment and the ability to provide professional, efficient, and empathetic customer support.

Key Responsibilities:

• Manage a high daily call volume (100–200+ calls per day) addressing patient billing and account inquiries.

• Deliver consistent and professional customer service following established scripts and compliance guidelines.

• Process insurance verifications, authorizations, and payment information.

• Navigate and update patient accounts within Athena EMR or similar electronic medical record systems.

• Explain patient statements, balances, and payment options clearly and accurately.

• Maintain confidentiality and adhere to HIPAA regulations at all times.

• Support various insurance workflows involving major payers such as Aetna, Blue Cross Blue Shield, and Medicaid.

Qualifications:

• 1+ year of healthcare call center or billing experience required.

• Experience using Athena EMR required.

• Proven ability to manage high call volumes efficiently.

• Strong communication and problem-solving skills.

• Bilingual (English/Spanish) candidates highly preferred.

• Professional and confident demeanor; must be able to engage patients effectively.

• Availability to work onsite 3 days per week in Phoenix, AZ.

Additional Details:

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM

• Assignment Type: 6-month contract with possible extension

• Work Environment: Collaborative, close-knit RCM team

• Dress Code: Business casual

Perks:

• Hybrid work schedule (mix of onsite and remote)

• Opportunity to gain experience with a reputable healthcare organization

• Supportive team environment with long-term collaboration potential

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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