401k/S125 Service Associate I

Description We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, AZ. In this role, you will provide exceptional customer service and support for Paychex products within the S125 Client Service Center. This is a long-term contract position where you will work closely with participants, clients, and plan administrators to ensure smooth operations and compliance with organizational policies and regulations. Responsibilities: - Respond to inbound calls from participants, employees, and plan administrators, addressing inquiries efficiently and professionally. - Educate clients and participants about S125 products, policies, and procedures to enhance understanding and ensure compliance. - Resolve client and participant claims or complaints in a fair and timely manner while adhering to company guidelines. - Escalate complex tasks or documentation to appropriate teams for further resolution. - Build and maintain foundational knowledge of Paychex products and services to provide accurate information. - Utilize software systems such as Salesforce and Adobe Flex to document interactions and manage data effectively. - Perform data entry tasks with precision while maintaining organizational priorities. - Organize and prioritize workload to ensure timely completion of tasks. - Assist in photocopying, scanning, and managing documents to support administrative needs. - Stay updated on relevant regulations, policies, and procedures to ensure compliance in client interactions. Requirements - Proven experience in customer service, with a focus on handling inbound calls and resolving complaints. - Familiarity with documentation processes and data entry in a detail-oriented environment. - Ability to plan, prioritize, and organize tasks effectively to meet deadlines. - Strong knowledge of policies, regulations, and procedures related to payroll services and insurance. - Experience working with HRIS systems and software platforms such as Salesforce and Adobe Flex. - Understanding of 401k and S125 product administration, including IRS guidelines. - Excellent communication skills, both verbal and written, to interact with clients and participants. - Proficiency in managing administrative tasks like photocopying and document scanning. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .