Technical Service Engineer (Phoenix)

Job Overview

Marketech International Corporation USA is seeking a skilled Technical Service Engineer to support technical service operations, installation, and customer-facing engineering support within high-tech and semiconductor-related environments. This role is responsible for providing hands-on technical support, system integration assistance, and troubleshooting for equipment and materials. The ideal candidate will have a strong engineering foundation, mechanical aptitude, and the ability to work cross-functionally with internal teams and external clients.

Key Responsibilities

• Provide on-site and remote technical support to customers and internal teams
• Support installation, setup, and commissioning of equipment, systems, and components
• Troubleshoot technical issues and perform root cause analysis to resolve system or product failures
• Assist with system integration, product validation, and performance optimization
• Coordinate with suppliers, vendors, and engineering teams to resolve technical challenges
• Support Business Development team with technical expertise during client engagements
• Document service activities, issues, and resolutions in technical reports
• Ensure compliance with technical specifications, safety standards, and quality requirements
• Participate in product training, continuous improvement, and process optimization initiatives

Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, Materials Science, or related field)
• 1–5+ years of experience in technical service, field engineering, or similar role preferred
• Strong mechanical and troubleshooting skills with hands-on technical ability
• Ability to read and interpret technical drawings, specifications, and manuals
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office tools

Preferred Qualifications

• Experience in semiconductor, high-tech manufacturing, or industrial environments
• Experience with equipment installation, system integration, or field service support
• Multilingual abilities (Mandarin preferred, Spanish is a plus)

Work Environment

• Combination of office, field, and customer site environments
• May require local travel for installation and service support

Equal Employment Opportunity Statement

Marketech International Corporation USA is an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.