Customer Success Manager

Customer Success Manager
Basic salary $60,000 - $65,000, plus commission
Scottsdale (Flexible remote working available)

We are looking for Customer Success Manager's to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success.

• Building and maintaining client relationships
• Providing support and assistance throughout the contract lifetime
• Identifying further use cases to increase value and liaise regularly to develop strategies
• Contributing to revenue growth by upselling/uplifting client contracts
• Hosting online meetings with various stakeholders to review the progress of their desired outcomes
• Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
• Negotiating contract renewals and expansion proposals
• Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

• Sales/Account Management or Customer Success background
• Experience in using CRM systems
• Previous experience with interacting with Director Level individuals
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Great Communications skills
• Strategic thinker with problems solving skills
• Strong negotiating skills
• Previously worked towards targets and KPI’s

Why Lead Forensics?

• Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
• Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it’s the most important day of the year!)
• Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
• When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.
• We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!

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