Field Support Engineer

Job Overview

We are seeking a Field Support Engineer to join our team in Phoenix. This role requires a minimum of 3 years of work experience in IT support. The position is for independent contractors. The ideal candidate will have a focused skill set in troubleshooting, technical support, and proficiency in Windows operating systems.

Qualifications and Skills

• Minimum of 3 years of proven experience in field support, with a strong focus on IT services.
• Proficiency in troubleshooting technical issues across various IT infrastructure components.
• Hands-on experience in providing technical support for desktops, networks, and data center technologies.
• Strong knowledge of Windows operating systems and proficiency in navigating and resolving issues within them.
• Ability to work independently and manage freelance or contract assignments efficiently.
• Excellent communication skills to interact effectively with clients and team members across various regions.
• Must have skills include the ability to adapt quickly to new technologies and environments, ensuring seamless client service.
• Flexibility in working across different time zones, understanding the global nature of the business operations.

Roles and Responsibilities

• Provide on-site technical support, maintaining high levels of customer satisfaction across assigned locations.
• Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for client operations.
• Collaborate with the IT team to implement solutions and improve IT service quality across the enterprise.
• Manage and document technical processes, ensuring accurate records of service requests and resolutions.
• Conduct regular system health checks and proactive maintenance to prevent potential IT disruptions.
• Liaise with various teams within EIL Global to ensure effective project delivery and service enhancement.
• Stay updated with the latest advancements in IT support technologies and methodologies to recommend improvements.
• Ensure compliance with the company's IT policies and procedures while delivering solutions tailored to client needs.