Account Manager (IT Services)
Job Description
Job Description
The Account Manager is responsible for building and maintaining long-term, consultative relationships with clients. Acting as the primary liaison, this role ensures client needs are understood, expectations are met, and technology solutions align with business goals. The Account Manager works closely with senior decision-makers to provide strategic guidance and promote growth through technology.
Key Responsibilities
- Develop and manage strong client relationships with key decision-makers.
- Understand client business goals, IT strategies, and challenges to recommend appropriate technology solutions.
- Collaborate with technical teams to design and implement solutions that reduce risk, support growth, and maintain alignment with standards.
- Create and present quarterly and annual business reviews, budgets, and technology roadmaps.
- Identify opportunities to expand services, prepare proposals, and manage renewals.
- Monitor service delivery, address issues promptly, and ensure client satisfaction.
- Maintain accurate client documentation and CRM records.
- Stay current on IT and industry trends relevant to assigned clients.
- Other duties as assigned.
Equal Opportunity Employer:
We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, political affiliation, marital status, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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