Team Lead Sales Residential

TEAM LEAD SALES RESIDENTIAL

WHAT IS THE OPPORTUNITY?

This colleague will be responsible for managing and directing mortgage loan sales activities to achieve the Residential Lending Division's production, loan quality and profitability goals. Specifically this colleague will coach, develop, motivate and support a team of mortgage sales reps to ensure maximum sales effectiveness. Also responsible for directing new business marketing efforts, coordinating sales leads, identifying cross-sell opportunities, and managing a production pipeline. Integrates sales activities across the division and the bank to drive a strong Residential Lending sales culture. Actively works with mortgage sales reps to build productive working relationships with colleagues throughout the Bank to facilitate product sales. Performs other duties as requested. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

WHAT WILL YOU DO?

• Manages the Residential Lending sales staff (RLOs). Establishes new business production goals for each RLO to achieve the sales objectives of the division. Reviews goals versus actual results. Provides direct sales coaching on assessing needs, developing solutions and closing deals.
• With RLO sales staff, calls on existing or prospective clients and referral sources to generate sales. Exercises sound credit and risk judgment in approving or recommending transactions. Ensures conformance with Bank policy and regulatory requirements during the application process.
• Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities. As appropriate, uses those activities to promote the bank’s mortgage (and other) products and services to prospective clients and referral sources.
• Works closely with product managers to continually develop and enhance new Residential Lending capabilities, Residential Lending products and services and enhance existing capabilities.
• Interfaces with senior level management within the Bank as well as bank relationship managers, team leaders and business development officers on Residential Lending sales related issues, processes and activities.
• Maintains awareness of competitive products, practices and changes in market conditions.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.
• Completes all special projects as requested.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 10 years of mortgage lending experience in a financial services environment
• Minimum 3 years of management experience
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

Additional Qualifications

• Must possess well-developed sales and client management skills with expert knowledge in mortgage products, services and solutions.
• Demonstrated sales leadership/management experience and acknowledged success in a sales management role.
• Proficient with Microsoft Office (Word, Excel & PowerPoint).
• Extensive industry/business knowledge of practices and regulations that affect mortgage lending activities.
• Must possess demonstrated management skills and excellent verbal and written communications skills sufficient to interact with all levels of Bank personnel and clients.
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.