Customer Service Representative

Job Description

Job Description

Customer Service Representative

Government Agency

$23.59 per hour Minimum

Monday-Friday, (Shifts Below)

Phoenix, Arizona (onsite)

Contract April 6th-July 31st

Why You’ll Love This Job:

• Shifts: 4:45am-1:15pm OR 10:30am-7:00pm (shift differential of $1.00 per hour more)
• $18.50 per hour base pay plus $5.09 per hour for Health & Welfare Fringe
  • If bilingual in English/Spanish – $25.04 per hour
    • $19.95 per hour plus $5.09 per hour for Health & Welfare Fringe after successful completion of language certification
• Free access to an on-site fitness facility and painting classes. Also, periodic employee engagement activities like pizza parties, potlucks, and food trucks
• Potential to be hired permanently if the requirements below are met

What You’ll Do:

• Support a high-volume, federally regulated contact center
• Provide accurate, courteous assistance on passport-related inquiries via the General Information Line
• Follow scripts, guidelines, and quality standards for all calls
• Document interactions accurately and protect sensitive information
• Comply with federal security, confidentiality, and workplace policies
• Maintain punctuality, schedule adherence, and professional demeanor
• Participate in training, certification, and quality assurance
• Accept coaching and feedback from supervisors

What We’re Looking For:

• Previous customer service or call center experience
• Inclusive hiring focus; preference for candidates meeting AbilityOne eligibility
  • We welcome candidates with disabilities and those facing barriers to employment
    • There are no disabilities that cannot be accommodated
• Strong verbal communication and listening skills
• Basic computer proficiency; ability to navigate multiple systems
• Ability to work onsite in a secure, regulated environment, follow strict procedures, and maintain confidentiality
• Must pass lifetime criminal background and credit check (no current delinquencies)
• Must have a REAL ID
• Spanish/English bilingual preferred
• Must be able to pass MRPT/federal government background checks
  • Prior MRPT clearance preferred

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. Dawson is partnering with Fortuity Calling, LLC, which is an equal opportunity employer. We are committed to building an inclusive workforce and strongly encourage applications from individuals with disabilities and others who may face barriers to employment.

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