Desktop Support Technician

Enterprise Desktop Support Technician (Onsite | M–F, 8am–5pm)

Overview

We are seeking an experienced Enterprise Desktop Support Technician with experience in financial or banking environments. This role supports a high‑touch, executive‑level user community and requires exceptional customer service, strong technical troubleshooting skills, and professionalism.

This is a fully onsite position, Monday–Friday from 8am–5pm, with occasional flexibility to stay later if needed.

Key Responsibilities

• Provide enterprise-level support for desktops, laptops, and virtual desktop environments (VDI).
• Configure, install, test, and deploy hardware components and replacement devices.
• Troubleshoot and resolve software and hardware issues to prevent escalations.
• Work within the ServiceNow ticketing system to process incidents and requests.
• Perform PC reimaging, data backups, data restores, and ensure proper software installation and functionality.
• Manage tasks related to patch management, encryption, antivirus tools, and device security.
• Document service activities clearly and accurately within work orders and ticket systems.
• Deliver excellent customer service to a high-profile user base, including executive-level staff.
• Maintain productivity and professionalism in a fast-paced environment.

Required Skills & Experience

• 3–5 years of experience in enterprise desktop support within a professional corporate setting.
• Previous experience in a financial or banking environment is required.
• Strong experience supporting:
  • Windows OS
  • MS Office Suite, including Outlook and MS Teams
  • Virtual Desktop Infrastructure (VDI)
  • Patch management, encryption technologies, and antivirus platforms
• Experience with incident and request management via ServiceNow or similar tools.
• Ability to back up user data, restore data, and reimage devices both remotely and at the desk.
• Knowledge of two‑factor authentication technologies.
• Strong written and verbal communication skills with an emphasis on customer service.
• Ability to work independently, manage priorities, and support a high‑profile user base.

Work Schedule

• Onsite Monday–Friday
• 8am–5pm local time , with occasional need to remain after hours depending on support demands.

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $27.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Phoenix,AZ.

This position is anticipated to close on Jan 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.