Director of Accounts : QSR

Job Description

Job Description

** remote work is fine, with in office a few days a week if not traveling and live in the the Dallas Fort Worth area **

Base Salary, and Bonus

Director of Chain Accounts ( 4 direct reports) QSR

SUMMARY
Responsible for controlling and directing all account activities for key customer accounts. Provide interactive
support for outside sales in all aspects of order fulfillment and project management in order to ensure proper
flow of information and order accuracy from all internal and external stakeholders. Account management
primary responsibility is to ensure customer satisfaction and the long-term vision of the company.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Directs all outside sales and inside Sales Administration personnel providing training, guidance and
direction for key customer account.
• Develop, maintain and sustain corporate relationships with key customer accounts.
• Resolves disputes and problems with key customers and internal account support.
• Performs quarterly reviews of all Sales personnel.
• Provide information resource conduit to all areas of direct customer base (Regional, Corporate, Divisional,
Franchisee’s and National Franchisee’s Association).
• Review/Establish monthly sales forecasting and project management planning to help achieve company
sales budgets.
• Establishes process improvements and corrective actions through problem solving sessions.
• Reviews and manage workload and information sharing. Assist in cross training goals to achieve fully
functional project process.
• Assist in coordination of communication between Sales, Sales Administration, Product Management,
Manufacturing, Engineering, Accounts Receivable, Production Planning, and Shipping and Information
Systems.
• Assist VP of Sales with the organization of sales meetings, functions, National Conventions.
• Assist VP of Sales with developing selling strategies and tactics for Domestic and International Sales which
includes the development and maintenance of a comprehensive Sales and Marketing Plan, develop
marketing programs such as special promotions, rebate plans strategic marketing sales tools for company
development and growth through increased awareness planning for key customer account.
• Extensive travels within the USA and International Markets with or without Market Manager’s and attends
meetings, conferences, conventions as required to maintain market share and customer relationships in
marketplace.
• Support sales in International markets where no Sales Manager is appointed or have minimal involvement
and maintaining relationships with these customers.
• Setup/Maintain infrastructure that will support the Sales, Turnkey Installations, Service and Warranty for key
customer account.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Management — Knowledge of business and management principles involved in strategic planning,
resource allocation, leadership technique, production methods, and coordination of people and resources.
• Customer Service — Knowledge of principles and processes for providing customer service. This includes
customer needs assessment, meeting quality standards for services, and evaluation of customer
satisfaction.
• Design — Knowledge of design techniques, tools, and principles involved in production of technical plans,
blueprints, drawings, and models.

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling
products or services. This includes marketing strategy and tactics, product demonstration, sales
techniques, and sales control systems.
• Intermediate Comprehension & Language Skills - Ability to read and interpret documents such as safety
rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Intermediate Financial & Mathematical Skills - Ability to calculate figures and amounts such as
discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to
apply concepts of basic algebra and geometry.
• Intermediate Reasoning Skills - Ability to apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables
in standardized situations.
• Computer Skills - Word Processing Software , Spreadsheet software , Project Management Software

EDUCATION and/or EXPERIENCE
• Bachelor’s degree in related field;
• Minimum six years’ prior related work experience.
SUPERVISORY RESPONSIBILITIES
• Does directly supervise staff.

What we offer you

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
• Subject to inside environmental conditions: Protection from weather conditions.
ENVIRONMENTAL, HEALTH AND SAFETY
Employee will follow all Environmental Health and Safety rules that are set forth by the company.
COMMENTS
This job description is an outline of the major recurring responsibilities of the job. It is not intended to be allinclusive of the work to be performed. Other related job objectives, special assignments and less significant
responsibilities will be performed by the incumbent(s).
This job description also complies with the Corporate Regulations (Policies, Coordination Standards and
Competence Regulations of the Group, Division and Location).

Solid company, and strong leadership team members

Company Description

Solid company, and strong leadership team members