Operations Specialist

Field Operations Specialist

The Field Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas: New stores and transitions, Operational components of the tire initiative, Same Store Sales Growth, and Training.

Job Responsibilities:

Provide support for new store openings and/or transitions in the following manner:

• Assist in the facilitation of all Integration Calls
• Complete a Service Readiness survey 30 days before a shop sale
• Introduce, ensure completion, and debrief the MOT In-Store Training Workbook with the franchisee
• Provide support upon store opening or transition
• Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
• Provide training to locations Drive Brand NOW standards compliance

Administer all operational components of Tires, including:

• Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
• Education on tire sale processes and products, such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, and tire product lines.
• Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs, and DOT registrations

Drive Same Store Sales by:

• Identifying stores with the greatest potential based on the use of the Golden Funnel concept and evaluation of dealer engagement
• Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation, and POS reporting
• Developing action plans with dealers using the SMART Method
• Following up on action plan execution based on the action plan timelines

Qualifications:

• 5+ years' experience in the management of retail tire and automotive service business or working with automotive franchisees.
• Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.
• Experience in total car care (maintenance, repairs, tires, and tire services) at the shop level, ASE certification is a plus.
• Excellent selling, sales training, and presentation skills
• Ability to challenge, motivate, influence, and communicate effectively.
• Results-focused and orientated
• Bachelor's degree in business administration preferred
• FOS will be required to reside in proximity to the majority of assigned stores/owners
• Available to be utilized outside assigned regions for integration and in-store training as needed
• Must be a road warrior! Up to 85% travel, including occasional nights and weekends, and multi-state travel to support franchisee special events in multiple states.

Compensation: $80,000.00 - $90,000.00 per year