Customer Service Representative

Job Description

Job Description

Position Description
Under general supervision the Customer Service Specialist is the publics first business contact a person will meet at the Housing Authority of .
Their primary responsibility is to greet incoming visitors and callers who make inquiry and/or application to HAMC programs and services.
Position is responsible for responding to inquiries and concerns from HAMC customers, the public, and other agencies, or directing them to the appropriate contact; preparing, reviewing and/or processing specialized paperwork; and performing a variety of responsibilities, including confidential office administration and support duties.
Incumbents are expected to exercise independent judgment within guidelines and departmental policies and procedures.
Essential functions may include any of the following tasks, knowledge, skills, and other characteristics.
The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Oversees front office operations and facilitates a continuous and effective line of communication with staff.
Manages the front office reception area by controlling traffic flow, monitoring business access, maintaining security awareness, and tidying and maintaining the reception area.
Answers complex calls and questions from customers and the public that requires a broad knowledge base and high level of problem-solving skills.
Ensures that calls are being answered or routed professionally, courteously, tactfully, and in a timely fashion.
Maintains absolute confidentiality of work-related issues, client records, and HAMC information

Skills
Required Heavy phone and customer service experience. Additional training will be provided to the right candidate.

Experience Required
Heavy phone and customer service experience/front office experience.

Education Required
HS Diploma OR GED Please submit candidates that are available for immediate start

Additional Information
Under general supervision the Customer Service Specialist is the publics first business contact a person will meet at the Housing Authority of .
Their primary responsibility is to greet incoming visitors and callers who make inquiry and/or application to HAMC programs and services.
Position is responsible for responding to inquiries and concerns from HAMC customers, the public, and other agencies, or directing them to the appropriate contact; preparing, reviewing and/or processing specialized paperwork; and performing a variety of responsible and confidential office administration and support duties.
Incumbents are expected to exercise independent judgment within guidelines and departmental policies and procedures