Guest Relations Agent
POSITION OVERVIEW:
The Guest Relations Agent will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve.
The Guest Relations Agent together with the front desk takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations Agent is responsible for, but not limited to, the overall guest experience from arrival to departure.
RESPONSIBILITIES:
- Maintain clear communication between all departments within the hotel to ensure consistency, transparency, and unity.
- Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner.
- Conduct all day-to-day operations duties as directed.
- Work at the front desk, compelte assigned duties, arrivals and departures
- Ability to step in and assist fellow associates as directed or necessary to ensure a smooth operation.
- Attend all daily, monthly, and yearly trainings and meetings as directed.
- Uphold and enforce all hotel policies and procedures as stated in handbook.
- Ability to support and collaborate with all departments within the hotel to ensure unity and high standards.
- Genuinely creating the Marriott Experience through coordination with various departments in personalizing guests' visit. Pre-arrival preparation.
- Responsible for maintaining the highest quality database relating to guest history and implementing guest recognition programs in line with Marriott guidelines.
- Profile building and management.
- Responsible for ensuring a very clear and open, positive communication between Front Office and Housekeeping department.
- Develops new ideas for amenity program and gifting program.
- Responsible for a seamless execution of amenity delivery, welcome experience, pampering guests throughout their stay, and providing guests with a warm farewell.
- Meets and greets guests.
- Must have excellent communication skills, verbal and written. Answering to Guest Satisfaction correspondence.
- Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction through reviewing guest opportunity/GSS reports.
- Communicate and follow up with each department to ensure they are in good standing and always performing to the highest of quality of standards.
- Responsible for achieving and maintaining high guest retention ratio.
- Monitor correct handling of all guests' requests.
- Assist with the Front of House operation as needed.
Benefits:
- 401(k).
- Dental insurance.
- Employee discount with Marriott brands.
- Health insurance.
- Paid time off.
- Vision insurance.
E.O.E.
About Marriott Phoenix Resort Tempe at the Buttes:This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.
Recommended Jobs
2025-2026 School Speech Language Pathologist - Relocation to New York, NY
NCS is seeking a compassionate and skilled Speech-Language Pathologist (SLP) to join our multidisciplinary team dedicated to supporting the communication and social-emotional needs of K 8 students. In…
Superintendent - Mission Critical
Position Description: GCON is looking for a Superintendent with a highlighted focus on data center, mission critical and manufacturing projects. As superintendent, you will serve as an onsite point p…
Remote Sales Agent
Job Description Job Description How about TODAY being the day you take back your life and secure your future? The finance industry makes more millionaires than any other industry in the World!…
Licensed Insurance Manager
Our Mission: At Sands Insurance, our mission is to transform how customers purchase insurance by combining educated expertise and efficient service to provide a seamless and empowering experience f…
Financial Analyst
Are you passionate about investing, financial markets, and data-driven decision-making? We are seeking a Financial/Portfolio Analyst to join a growing investment team and play a key role in portfolio…
Early Childhood Lead-One Year Old Teacher
Job Description Job Description Salary: $17+ DOE Position Overview We are seeking a compassionate and dependable One-Year-Old Teacher to provide a safe, nurturing, and engaging learning env…
International Trade Manager (Middle East => Relocate to AE
Job Description: Position: International Trade Manager Location: Dubai / Middle East Region (Hybrid or Remote) Industry: International Trade / Export / Global Supply Chain Target Candidates: …
Landscape Production Manager
Production Managers at LandCare are crucial members of our operations team. Production Managers lead the frontline crews to ensure quality, efficiency, and safety while creating beautiful landscapes …
International Operations Specialist Trainee
: Overall Purpose of The Job The International Operations Specialist is responsible for global medical and travel assistance services through effective case management to clients, customers, an…