Auto - Business Operations Manager

Job Description

Join our high energetic award winning exceptional Vehicle Remarketing team as a Business Operations Manager. 

As a Vehicle Remarketing (VR) Auction Operations Manager, you will lead a team that is responsible for supporting the VR Auction Sales and Asset Remarketing Operations teams with various oversight, controls, and communication with various auction partners to facilitate smooth execution of Chase’s expectations . Travel may be required on a limited basis.

Job responsibilities

• Partner with auction and operations teams to design and implement process enhancements that reduce days to sell remarketing inventory and sales exceptions, addressing operational gaps end-to-end; Define and maintain operational expectations for auction sales teams, including creating, updating, and socialize standard operating procedures
• Serve as the primary owner for arbitration claims on upstream remarketing sales, issuing timely, defensible decisions aligned with auction industry standards and Chase policies

• Own end-to-end governance of rate and rules tables, ensuring accuracy, consistency, and compliant application across operational processes; Partner with stakeholders to build and maintain a control framework, including the auction field audit program, and a daily/weekly/monthly reporting cadence for operational exceptions

• Collaborate with the Vehicle Vendor Management, communicates all changes to expectations, including standardized rate expectations clearly and timely

• Lead the Chase Cup awards program for auction excellence, including criteria, scoring, communications, and recognition

• Maintain relationships with management and internal manufacturer partners to keep their needs aligned with those of the Vehicle Remarketing Sales and Operations teams

• Schedule units for sale in Aston Martin and McLaren closed auction sales

• Prepare periodic updates on sales exceptions and aged inventory, highlighting risks, drivers, and actions to accelerate disposition

• Act as the owner and central point of contact for assigned projects, programs, and key relationships as directed by the Vehicle Remarketing Director of Sales Operations

• Develop team members through coaching, feedback, and growth opportunities; foster a culture of accountability and continuous improvement

Required qualifications, capabilities, and skills

• Minimum 5 Years experience in the automotive remarketing industry with focus on auction operations and vendor relationship management; understanding of key economic and auto industry trends and seasonality as they relate to used vehicle remarketing

• Adherence to Chase Vehicle Remarketing policies, procedures, record retention guidelines and service level agreements

• Effective and professional written and verbal communication skills

• Ability to work independently with time constraints and competing deadlines

• Working knowledge of Microsoft Excel and Outlook, and ability to quickly learn and use various technology tools

• Detail oriented with expert organizational skills.

• Expert in vendor and internal/external partner relationship management and navigation if difficult personal interactions

• Sound decision making and commitment to upholding company values and ethical guidelines in all decision-making and actions

Preferred qualifications, capabilities, and skills

• Experience with a major consignor of used vehicles (for example, an auto manufacturer or financial institution) or an auction.
• Bachelor’s Degree

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.