Assistant General Manager

At Gentle Ben's, we believe great hospitality starts with how we treat our team. Leadership here is about supporting people, setting clear standards, and creating an environment where both employees and guests feel genuinely cared for.

Position Overview: The Assistant General Manager (AGM) supports the General Manager in leading Front of House operations with a focus on hospitality, training, and team culture . This role is highly visible on the floor and plays a key role in building relationships with guests, developing staff, and ensuring consistent service standards. The AGM leads by example, creates a positive team environment, and balances hospitality excellence with operational discipline. Fear-based management is not acceptable.

Core Responsibilities

Hospitality & Guest Experience

• Act as a visible host on the floor during service
• Build relationships with regulars and first-time guests
• Address guest concerns promptly and professionally
• Coach the team to anticipate guest needs and create memorable experiences

Team Leadership & Training

• Train, coach, and support FOH team members
• Reinforce service standards consistently and fairly
• Create a respectful, supportive, and energetic team culture
• Identify and develop future leaders within the team

Scheduling & Labor Management

• Assist with FOH scheduling based on business needs
• Track labor and adjust staffing to support service and cost goals
• Monitor overtime and communicate concerns to the GM

Operations & Accountability

• Support opening and closing operations
• Ensure compliance with health, safety, and company standards
• Maintain cash handling procedures and operational communication

Qualifications

• Previous restaurant leadership experience preferred
• Manager Food Handler and Title IV certifications (or ability to obtain)
• Strong communication and people skills
• Ability to lead calmly in a fast-paced environment
• Availability for nights, weekends, and holidays
  (Closed Thanksgiving, Christmas Eve, and Christmas Day)

Compensation & Benefits

• Salary: $65,000–$72,000 annually, DOE
• Paid Time Off: Two weeks of PTO
• Health Benefits: Available after 60 days