Physical Therapy Technician floater - Part Time
PRINCIPAL ACCOUNTABILITIES
- Prepares treatment room for patient by following prescribed procedures and protocols.
- Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.)
- Does laundry, maintaining an ample supply of clean linens.
- Under direct supervision of and with co-signature by, records daily notes.
- Provides information to patients by answering questions and requests.
- Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
- Educates patients by demonstrating proper use of equipment and exercise routines.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations.
- Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
- Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering.
- Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
- Collects garbage at the end of each working day.
- Reports any issues needing resolution to Physical Therapists.
- Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
- Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
- Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
- Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
- During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
- Other duties as assigned.
Knowledge, Skills and Abilities
- Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
- Possess strong customer service skills
- Ability to maintain confidential documents
- Must be organized and able to manage multiple priorities
- Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
- Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Must be able to identify and problem solve
- Possess strong team player attributes
- Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
- Thorough knowledge of Microsoft Office
- Strong Customer Service Skills
- Ability to maintain confidential documents.
- Ability to organize and manage multiple priorities.
- Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
- Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Ability to identify and problem solve.
- Strong team player
Education : High School diploma or equivalent. College degree in a related health field preferred . Experience : Prior experience in customer service. Physical Requirements and Working Conditions
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
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