Engineer

Cisco Call Manager Engineer

A Cisco Call Manager Engineer, also known as a Cisco Unified Communications Manager Engineer, is responsible for designing, developing, and implementing network and telecommunications infrastructure according to the needs of their organization. The engineer monitors the organization's networks and connections, playing an active role in the installation of the Cisco network operating system software. They evaluate, configure, and maintain network hardware and software, utilizing Cisco's proprietary SCCP protocol. This is an onsite role located in Washington DC.

Key Responsibilities:

• Network Design and Implementation: Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP.
• Deployment and Troubleshooting: Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions.
• Software Upgrades: Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments.
• Technical Assistance: Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail.
• Coordination: Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations.
• Session Management: Identify, plan, and execute session management strategies to increase efficiency.
• Remote Monitoring: Experience in remote monitoring and management of enterprise IPT environments is an added advantage.
• Customer Support: Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently.

Required Qualifications:

• 5+ years' experience in monitoring and administering Cisco Telecommunication systems.
• Must have an active TS/SCI security clearance.
• Able to work fully onsite at Washington DC location.
• Ability to create, analyze, and troubleshoot call flows and call detail records.
• Capability to design and deploy solutions for multi-site environments using Cisco technologies.
• Strong problem-solving skills and quick resolution of customer issues.