F1 Incident Commander

About this role:

Wells Fargo is seeking an F1 Incident Commander in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). In this role you would be responsible for frontline (F1) engagement in technology incidents and events impacting CCIBT, helping to ensure rapid detection, effective coordination, clear communications, and disciplined execution during incidents, major events, and high‑risk operational activities.

In this role, you will:

• Actively engage with Major Incidents assisting with triage, stakeholder communications, and recovery activities, while ensuring high‑quality hand‑off to Problem Management

• Help drive timely engagement of platform, infrastructure, and application teams to restore service

• Ensure incidents are accurately logged, updated, and transitioned across shifts using defined handover processes and tooling

• Help coordinate Major Incidents and planned/unplanned technology events (e.g., BCP exercises, data center activities, market events)

• Support or lead war rooms / command bridges, ensuring disciplined execution, clear roles, and structured updates

• Track milestones, risks, and application readiness during events, ensuring issues are raised and managed via standard incident processes.

• Maintain accurate event status tracking and ensure final outcomes and issues are formally documented

• Deliver clear, concise, and timely communications to stakeholders, senior leadership, and executive audiences during incidents and events.

• Produce and distribute incident notifications, updates, and summaries via approved channels (email, Teams, leadership chats)

• Identify opportunities to improve incident detection, response efficiency, automation, and tooling

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of experience in IT Incident and Event Management within an enterprise environment

• 5+ years of experience with ITIL Incident, Problem, and Change Management practices

• 5+ years of experience with ServiceNow or equivalent ITSM platforms

Desired Qualifications:

• Proven ability to operate calmly and decisively in high‑pressure, high‑visibility situations

• Excellent stakeholder communication skills, including executive‑level updates

• Experience supporting Major Events, BCP/DR exercises, or market‑critical activities

• Familiarity with follow‑the‑sun operational models

• Exposure to Reliability Engineering, SLOs, or automation‑first operations

• Experience within banking, financial services, or regulated technology environments

Expectations:

• This position offers a hybrid work schedule

• This position is not eligible for visa sponsorship

• Relocation assistance is not available for this position

Location:

• 2600 S Price Rd., Chandler, AZ 85286

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.