Leasing Consultant

Job Description

Job Description

Job Summary:

Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.

Reports to: Property Manager/Regional Manger/Owner

Job Responsibilities:

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

• Immediately record all telephone and in-person visits on appropriate reports.

• Inspect models and available “market ready”, communicate related service needs to Property Manager.

• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.

• Ensure apartment is ready for resident to move-in on agreed date.

• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

• Assist in monitoring renewals. Distribute and follow-up on renewal notices.

• Monitor advertising effectiveness. Gather information about market competition in the area and file.

• Represent the company in a professional manner at all the times.

Administrative

• Accept rental payments and give immediately to Property Manager.

• Type lease and complete appropriate paperwork and input information on Rent Manager System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

• Maintain current resident files.

• Maintain and record daily inspections for the community.

• Distribute all company or community-issued notices.

• Assist management team with other various tasks as required.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

• Maintain open communication with Property Manager and Maintenance Supervisor.

• Contribute to cleanliness and curb appeal of the community on continuing basis.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.

• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

• Distribute newsletters, pamphlets, flyers, etc.

• Conduct market surveys and shop competitive communities.

Additional Requirements:

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Employees understand that other duties may be assigned, as needed.