Program Coordinator (MPAS-AZ)

Position Summary:
The Franklin Pierce University Master of Physician Assistant Studies (MPAS) Program in Goodyear, Arizona, is committed to fostering a collaborative and collegial environment among all members of the program across all phases of education and operations. The Program Coordinator serves as a key administrative support professional for the MPAS Program, providing comprehensive coordination and operational assistance to the Program Director, faculty, staff, students, and clinical partners. Responsibilities include managing records and documentation, facilitating daily communications, coordinating program activities and meetings, and supporting the efficient operation of the program

Typical Schedule:
This is a full-time non-exempt hybrid- Goodyear, AZ position. The typical hours for this position are forty (40) hours per week, Monday through Friday, during normal business hours. However, the individual must be flexible and may need to be available early morning, evening or weekends to meet the needs of the department.

Position Reports to: Program Director, MPAS-AZ
Type of Supervision Received: Direction and supervision from the Program Director.
Supervision Given: May be responsible for supervision of student workers as needed.

Job Responsibilities and Essential Functions of the Position:

• Coordinate, implement, monitor, and evaluate all business operations for the MPAS program, while ensuring adherence to established university policies, procedures, and standards.
• Confer regularly with immediate supervisor, other department/university personnel, and external stakeholders to coordinate activities/programs/policies, exchange information, or investigate and resolve issues.
• Initiate, prepare, and process administrative/financial/operational correspondence (i.e. forms, records, reports, schedules, clinical training and orientation materials and other documents.)
• Organize and maintain files and records, frequently involving cross-filing/cross-reference systems.
• Compile a variety of information from both manual and computerized records and files for regular and special reports and in response to specific requests by supervisor or faculty members.
• Assist in the preparation of the ARC-PA (Accreditation Review Commission on Education for the Physician Assistant) self-study report (SSR) by collecting and organizing data, and presenting statistical information as instructed.
• Ensure the program information in the ARC-PA portal is up-to-date.
• Authenticate and monitor electronic data collection pertaining to preceptors, course evaluations, student surveys, certification data, formative and summative examinations, and other required assessment elements, as defined in the accreditation application.
• Ensure timely and accurate completion of documents by other staff, faculty , students or individuals external to the department or u niversity.
• Work with the Program Director in preparing and monitoring the departmental budget and other financial reports as requested.
• Order supplies and equipment to ensure availability during immersion weeks and other activities.
• Monitor and prepare payroll for external lecturers or standardized patients as needed.
• Schedule meetings, appointments, and maintain calendars for the Program Director as needed.
• Take and transcribe minutes from various committee meetings.
• Proofread and edit documents (e.g., handbooks, manuals) as needed to ensure grammatical correctness, completeness, and consistency with university and departmental style standards.
• Participate in the planning of marketing activities for the assigned campus.
• Oversee event planning and execution as needed such as new student orientations, open house, interviews for prospective students, white coat ceremony, and commencement.
• Monitor the compliance system to ensure that students have achieved full compliance with admission screenings as well as updated screenings prior to and during the clinical year. Maintains and updates electronic databases/spreadsheets accurately.
• Assist with the various day-to-day clerical and administrative functions pertaining to student clinical rotations; preceptor, faculty, and student evaluations; and required documentation for students’ graduation, as needed.
• Assist the clinical team, as directed.
• Other duties as assigned.

Position Requirements / Skills / Abilities:

• A minimum of 3 years of previous relevant administrative experience is required.
• Bachelor’s degree preferred; or a combination of education and experience from which comparable knowledge and skills have been acquired.
• Possess excellent presentation and computer skills with proficiency in Microsoft Office software (specifically, Word, Excel, Access and Outlook), as well as the ability to stay current with emerging office technologies.
• Possess strong customer service skills, organizational skills, and excellent oral and written communication skills in English.
• Exhibits a highly collaborative leadership style and ability to work with others within a highly complex, yet integrated academic environment.
• Incumbent will work under typical office conditions.
• Ability to work independently in a dynamic environment with changing priorities and multiple responsibilities is an asset.
• Possess a strong foundation of higher education organizational and governance structures. Supervisory and project management experience desired.

Environmental Factors and Physical Requirements:
Incumbent must be physically able to lift various materials up to 25 pounds on an occasional basis. While performing required job tasks, the staff member must be physically able to remain seated frequently to continuously; and physically able to remain standing up to 15% of the time. The staff member must possess dexterity abilities required to perform typing, operate a computer and other office equipment, as related to job responsibilities and expectations.

Expectations:

• Handle and protect highly confidential material. All information must be kept in strict confidence and should only be discussed in the appropriate professional setting.
• Demonstrate excellent customer service skills, including dealing effectively with the students, faculty, staff, and general public both in person and on the telephone. Advises, screens, and directs callers and visitors to the appropriate person.
• Maintain and foster positive working relationships.
• Demonstrate ability to develop written reports and action plans.
• Be able to work effectively, decisively, and flexibly in a fast-paced, dynamic environment to meet program deadlines.
• Operate moderate to heavy use of clinical tracking software.
• Be able to work collaboratively with a variety of individuals and organizations including faculty, students, clinicians, and members of the community.
• Demonstrate strong interpersonal skills and the ability to interface in a professional setting on and off campus.
• Maintain professionalism at all times when dealing with faculty, staff, students, and all external partners.
• Accept and render constructive criticism in a professional manner.
• Adhere to department/ university policies and procedures.

Contact:
Faculty, Staff, and Students: Significant daily contact.
Community & Vendors: Moderate contact.

Confidentiality: All information regarding students is protected by FERPA and considered confidential. Student information must not be shared without permission by the student.

NOTE: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily with or without reasonable accommodations.