Level II IT Support/Network Engineer

Description

Summary

We are a Cyber Security and full service IT firm. StratTech Solutions not only values its relationships with their clients, but also ensures team members come first. Caring is our number one Core Value. StratTech Solutions is looking for a self motivated, hard working, critical thinker to join the team as an IT Level 2 Support/Network Engineer Subcontractor. In this role, you will maintain the technical needs for a wide-array of organizations. No two days are ever the same. We are a Christian based organization. We strive to bring the highest integrity and excellence in all we do.

Perks

• Collaborative, free-thinking environment

• On-The-Job Training

• Career Development Opportunities

• Team Outings- Having fun is part of our job

What You Will Be Doing

• Providing clients with exceptional service and support both onsite and remotely

• Resolving all assigned incidents and requests in a timely manner while providing proper communication to clients during the resolution process and detailing the notes

• Troubleshoot issues related to client hardware and software and network issues

• Installing, upgrading and maintaining operating systems, computer software, hardware and peripherals

• Review and assess user needs; make recommendations for resources required to maintain and/or expand service levels

• Local travel is required

What We Are Looking For

• Network+, CCNA, and/or CCNP Certifications desired

• Bachelor’s Degree in Business, IT, Computer Science or related field preferred

• In lieu of Bachelor’s Degree, 5 years of experience in administration of desktop environments and workstations

• Experience in the following required: O365 product suite, MS Active Directory Services, Windows Server 2019, Ticketing Systems (ConnectWise, Kaseya, N-able, etc.) SonicWALL and Unifi Ubiquiti hardware

• Experience in the follow is highly desired: understanding of small-medium advanced firewall configuration, network VLAN

• Self-starter with excellent analytical, troubleshooting, problems solving skills required

• Excellent interpersonal, written, verbal, presentation and time management skills

• Ability to provide a high level of customer service by answering questions, providing accurate information, and responding to requests in a timely manner.

• Ability to take ownership of tasks from start to finish while keeping all stakeholders updated on progress in a timely manner.

Working Environment

• Work is typically performed in on site office settings: sometimes it is the StratTech office where you will interact and collaborate with seasoned engineers sometimes at a client site.

• We are a learning organization. You will learn on your own by researching and with your team by taking on new projects

Requirements

Requirements

• Pass pre-employment skills assessment

• Provide valid US work authorization documents

• Satisfactory results of pre-employment background check

• Valid driver’s license

• Must be self motivated
• Must have good communication skills
• Must be a detailed in communication, notes and ticketing resolution
• Must have reliable transportation and be willing to drive to client sites across the greater Phoenix, Metro area
• Must have at least 6 months hands on experience building servers and firewalls.
• Must be able to manage network switches
• Must have knowledge of VPN Networks
• Must have knowledge of VoiP phone systems (Ring Central, Nextiva, etc)
• Must be able to lift 30-50 lbs, because those servers can't move themselves.
• Must be able to climb a ladder
• Must be able to manage time and keep on budget