Principal Product Manager

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Nextiva is looking for a Principal Product Manager to lead the strategy and execution of AI platform adoption and integrations across our product portfolio.

This role will be responsible for making XBert AI Employee and NextIQ available, adoptable, and valuable across Nextiva's customer base by embedding AI capabilities into the platforms, workflows, and integrations customers already use to run their businesses. The role will also own the strategy, roadmap, and operating model for Nextiva's integrations marketplace and partner ecosystem.

You'll work closely with Product, Engineering, Design, Customer Success, Sales, Partnerships, and executive stakeholders to scale AI experiences across N1, NEXT CX, and NCC CX while creating seamless integration experiences for SMB, mid-market, and enterprise customers.

What You'll Do

• Define and own the roadmap for AI platform adoption across N1, NEXT CX, and NCC CX.
• Drive the successful integration of XBert AI Employee and NextIQ into customer workflows and platform experiences.
• Partner with AI Product Managers, Engineering, and Design teams to ensure AI capabilities are embedded natively into customer experiences.
• Own the strategy and roadmap for Nextiva's third-party integrations marketplace and partner ecosystem.
• Prioritize integrations based on customer demand, business value, revenue opportunity, and strategic impact.
• Create scalable integration experiences ranging from simple self-service installation for SMB customers to configurable and custom integrations for enterprise organizations.
• Lead marketplace expansion, partner integration strategy, and integration lifecycle management.
• Establish and manage the end-to-end process for integration requests, including intake, prioritization, business case development, scoping, delivery coordination, launch readiness, and performance measurement.
• Collaborate with Customer Success, Sales, and Go-to-Market teams to understand customer needs and drive adoption.
• Define success metrics and use customer insights, analytics, and business outcomes to inform roadmap decisions.
• Build strong cross-functional relationships and serve as a strategic leader across Product, Engineering, AI, Customer Success, and Partnerships.
• Use AI-powered tools and rapid prototyping techniques to validate ideas, communicate concepts, and accelerate product discovery.

About You

• 7+ years of product management experience, preferably within SaaS, platform, marketplace, API, integrations, or ecosystem-focused products.
• Proven experience building and scaling platform capabilities that serve diverse customer segments and business needs.
• Strong understanding of APIs, integrations, partner ecosystems, marketplaces, workflow automation, and enterprise software architectures.
• Experience owning product strategy, roadmap development, prioritization, and execution for complex cross-functional initiatives.
• Demonstrated ability to balance customer needs, technical constraints, and business objectives to drive measurable outcomes.
• Strong customer empathy with experience supporting SMB, mid-market, and enterprise customer use cases.
• Exceptional communication, stakeholder management, and cross-functional leadership skills.
• Ability to translate ambiguous opportunities into clear product direction, requirements, and measurable outcomes.
• Strong analytical mindset with experience using data to guide decision-making and prioritization.
• High ownership mentality with the ability to build both products and the operational processes required to scale them.
• Comfortable using AI tools such as Claude, ChatGPT, Cursor, Codex, or similar platforms for prototyping, workflow design, product discovery, and validation.
• Demonstrated curiosity and aptitude for emerging AI technologies and modern product development practices.

Preferred Qualifications

• Experience with AI-powered products, conversational AI, agent-based systems, or generative AI applications.
• Experience managing app marketplaces, integration platforms, developer ecosystems, or partner programs.
• Familiarity with MCP frameworks, API-first architectures, and emerging AI integration patterns.
• Experience within customer experience, communications, contact center, UCaaS, CCaaS, or adjacent SaaS industries.
• Entrepreneurial experience building new products, launching initiatives, or operating within high-growth technology environments.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $130,000 - $200,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• ️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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