Help Desk Support Technician

Job Description

Job Description

Launch Your IT Career – Entry Level Help Desk / Desk-Side Support Specialist
Downtown Phoenix | Great Benefits | Career Growth Opportunity

An international organization with an office in downtown Phoenix is seeking a tech-savvy, motivated entry-level Help Desk / Desk-Side Support Specialist who is eager to build a career in IT. If you enjoy solving problems, helping people with technology, and learning new systems, this could be the perfect opportunity to gain hands-on experience in a professional corporate environment.

This role offers the chance to work alongside a collaborative IT team, support a variety of technologies, and grow your technical skills while making a real impact on employees across the organization.

Why Join Us?
We offer an outstanding benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Free parking in downtown Phoenix
• Career development opportunities
• A supportive team environment where you can grow your IT skills

What You’ll Do

As a key member of the IT team, you will help ensure employees have the technology and support they need to succeed.

• Provide help desk and desk-side technical support to employees in the office and remotely
• Troubleshoot Windows systems, applications, and hardware issues
• Log and track service requests in the IT ticketing system
• Set up and configure computers, laptops, and peripherals
• Assist with conference room technology and meeting presentations
• Install, move, and maintain desktop equipment
• Support systems connected to servers and network services
• Participate in occasional IT projects and upgrades
• Travel occasionally to support other offices when needed
• Participate in an after-hours on-call rotation

What We’re Looking For

We’re seeking someone who enjoys technology and helping others.

• Around 1 year of IT support experience (desk-side, help desk, or internship)
• Experience troubleshooting Windows systems and common applications
• Basic knowledge of Windows 10, Microsoft Office, and Office 365
• Familiarity with Active Directory is a plus
• Ability to diagnose basic PC hardware issues
• A+ certification is helpful but not required
• Strong communication and customer service skills
• Organized, dependable, and responsive when following up on issues
• Experience working in a corporate or professional environment is a plus

This is a great opportunity for someone early in their IT career who wants to gain hands-on experience, learn from experienced professionals, and grow within a stable international organization.

The firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!

Company Description

The firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!