Guest Service Associate

At Hand and Stone, Opportunity Knocks.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.

Our Spa Associates play a crucial role in achieving our goal of making each visit the best hour of our client's month. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone apart:

• Opportunity: Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience: We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth: Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused: Strike the right work/life balance by making a difference in people's lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services with ability to explain accurately and concisely.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Benefits:

• Amazing base + 20% commission on membership sales
• 10% retail commission
• Monthly contests with prizes for 1st, 2nd, and 3rd place with prizes ranging from $10-$50
• Quarterly bonuses (Earn up to $850 per quarter!) that rewards your hard work
• 30% off products and services
• FREE service for new hires, your birthday, and your work anniversary
• 401k with 4% match for full time employees
• Medical, dental, and life insurance offering for full time employees
• Opportunities for growth and advancement

Compensation: $15.50 - $18.00 per hour