Shift Leader

Job Description

Job Description

Shift Leader / Shift Manager

Houston TX Hot Chicken – Camelback Road (Phoenix, AZ)
Grand Opening: February 21, 2026
Training Begins: February 15, 2026

Houston TX Hot Chicken is opening a brand-new location on Camelback Road in Phoenix, and we are building a strong leadership team to support the launch. We are seeking experienced, motivated Shift Leaders / Shift Managers who can lead by example, uphold brand standards, and help set the tone for long-term success from day one.

This role is ideal for leaders who thrive in fast-paced environments, value accountability, and take pride in developing teams while delivering an exceptional guest experience.

Position Summary

Shift Leaders / Shift Managers are responsible for overseeing daily operations during their shifts, supporting both Front of House and Back of House teams, and ensuring Houston TX Hot Chicken standards are consistently executed. During a new store opening, this role is critical in establishing expectations around service, food quality, cleanliness, and teamwork.

Key Responsibilities

• Lead shifts by setting the pace, tone, and expectations for the team

• Support FOH and BOH operations to ensure speed, accuracy, and quality

• Ensure all guests receive fast, friendly, and memorable service

• Coach and motivate team members in real time

• Maintain cleanliness, organization, and food safety standards throughout the restaurant

• Ensure proper portioning, recipe execution, and ticket accuracy

• Handle guest concerns professionally and escalate when necessary

• Assist with opening and closing procedures

• Monitor labor, productivity, and flow during peak periods

• Communicate clearly with management and team members

Grand Opening Expectations

• Active participation in training beginning February 15th

• Flexibility during opening weeks, including nights and weekends

• Ability to lead confidently in a fast-paced, high-volume environment

• Willingness to adapt quickly and help establish best practices

• Strong sense of ownership and accountability from day one

What We’re Looking For

• Previous leadership experience in QSR, fast-casual, or restaurant environments preferred

• Strong communication and team-building skills

• Ability to lead by example and hold standards consistently

• Comfortable working both FOH and BOH as needed

• Organized, dependable, and detail-oriented

• Ability to remain calm and focused under pressure

Why Join Houston TX Hot Chicken?

• Be part of a brand-new store opening and leadership team

• Opportunity to grow with a rapidly expanding brand

• Clear expectations, structure, and support from day one

• A culture built on accountability, teamwork, and execution

• Competitive pay and advancement opportunities

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