Technology & Automation Specialist

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Technology and Automation Specialist at Epiroc!

As a Technology & Automation Specialist, you will hold a pivotal role in delivering prompt service support for complex technical issues. Your responsibilities will encompass monitoring, testing, and conducting demonstrations aimed at minimizing downtime, lowering costs, and showcasing the capabilities of our products. In this role, you will be the go-to source for customer guidance, adeptly troubleshooting, repairing, and installing components to ensure the smooth operation of equipment and systems. This role requires a high level of specialized expertise and skill, with an unwavering commitment to maintaining rigorous standards of quality and precision.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is occasionally exposed to high, precarious places, toxic or caustic chemicals and the risk of electrical shock and is considered Safety Sensitive.

Work Location:

Tucson, AZ

Work Type:

Hybrid

Shift Timings (If applicable):

40-60 hours a week, needs flexibility

Responsibilities:

• Provide remote and on-site technical support for customers and local Epiroc facilities by troubleshooting issues related to RCS, technology, and automation.
• Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales and support technology initiatives.
• Supply parts information via suggested stocking guides and offer warranty support by evaluating and validating claims, addressing issues with the Product Company, and submitting service reports.
• Partner with Product Companies to innovate and optimize technology solutions, overseeing the setup and monitoring of new technology packages.
• Compile and analyze data from technology to enhance Epiroc’s position, customizing solutions for customer-specific issues.
• Oversee multiple projects in a fast-paced environment, requiring technical expertise and analytical problem-solving.
• Communicate service activities and opportunities to the Customer and Service Manager through detailed reports, forms, email, and telephone communication.
• Complete Epiroc automation training, RCS Basic and Advanced training, and participate in technology forums related to Epiroc ADS, URE, and SED machines.

Requirements:

• Minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience.
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the necessary training program(s) to acquire the Training Certificates.
• Possess a valid driver’s license with a good driving record.
• If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to meet all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes.
• Demonstrated strong mechanical aptitude and a strong work ethic from previous work experience.
• Uphold a courteous and professional demeanor in all interactions with both customers and internal staff.
• Ability to sit for prolonged periods as necessary, utilize hands for tactile tasks, extend arms and hands, and engage in verbal communication and listening.
• Extensive travel required, including national and some international travel.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at