Account Specialist - Hybrid

Job Description

Job Description

Account Specialist Job Posting

Join a Legacy of Excellence Since 1917

For over a century, we've been at the forefront of the channel marketing industry-trusted by top brands across all sectors to deliver results, innovation, and exceptional service. As we continue to grow, we're looking for an Account Specialist who is detail-driven, collaborative, and passionate about delivering outstanding client experiences.

Position Overview

As an Account Specialist, you will play a key role in supporting client programs, ensuring accuracy in claim processing, and delivering exceptional customer service. You'll work closely with leadership and cross-functional teams to maintain high-quality standards, meet production goals, and continuously improve processes.

What You'll Do

Client & Customer Support

Monitor and respond to customer service and internal emails within 24 hours. Research and resolve client inquiries and concerns with professionalism and urgency. Maintain clear documentation of communications and identify trends or recurring issues.

Claims Processing & Quality Assurance

Ensure claims are processed in compliance with company and client guidelines. Review claims for accuracy and provide constructive feedback to team members. Generate daily claim status reports and communicate updates to leadership.

Operational Support & Continuous Improvement

Identify opportunities to improve processes, efficiency, and service delivery. Assist in developing and coordinating ongoing training for team members. Support report generation, data accuracy, and ad hoc client reporting needs. Contribute to programming change requests and process enhancements.

Team Collaboration & Leadership Support

Partner with Supervisors to ensure production and service goals are achieved. Step in as a team lead when needed. Support a positive, high-performing work environment. Assist with employee relations and performance discussions when appropriate.

What You Bring

• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• A keen eye for detail and commitment to quality
• Ability to interpret and follow detailed instructions
• Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe programs
• Basic understanding of accounting principles

Education & Experience

• High School Diploma or equivalent required
• Minimum of 2 years of office or administrative experience
• Experience in cooperative advertising or incentive programs is a plus
• Prior experience leading, mentoring, or supporting a team preferred
• Experience in a customer service or production environment highly valued

Who You'll Work With

• Internally: Incentives Supervisor, production teams, operations leadership, and corporate staff
• Externally: Clients, customers, and third-party partners

Why Join Us?

• Hybrid Work Schedule (Combination of In-Office and Remote Work)
• Be part of a company with a 100+ year legacy of success and innovation
• Work with industry-leading brands across diverse sectors
• Contribute to a team that values quality, collaboration, and continuous improvement
• Opportunity to grow within a trusted leader in channel marketing
• Medical, dental, vision, 401K, pet insurance, legal and identity theft monitoring