Crafting and building community connections through our cafes by serving locally-roasted coffee.
JOB RESPONSIBILITIES
Cultivate and create community through kindness, positivity, and respect. Serve as a role model for maintaining a calm, fun, and friendly environment during high-stress or high-volume periods.
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Person in Charge on Manager's days off.
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Consistency in excellent leadership, verbal and written communication skills and decision-making skills.
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Oversees and supports daily cafe operations with some ordering, banking, inventory and/or staff coaching & onboarding responsibilities.
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Ability to be well-organized and support all coffee launches and seasonal drink
launches.
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Passion for hospitality and coffee
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Supporting Retail Operations and Cafe Manager on any brand exposure and sales-driving strategy initiatives.
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Supports Cafe Manager to meet established budgets and assists in any identified course correction as needed.
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Provide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and Setting the Bar standards.
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Work a minimum number of weekly bar shifts (minimum to be determined with Cafe Manager
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Maintain a clean and organized caf environment, both front of house and back of house spaces.
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Supports the Cafe Manager on any ongoing preventive maintenance and upkeep schedules.
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Prepare beverages for guests, meeting Caffe Vita standards.
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Ability to perform all shifts and side-work with fluency.
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Maintain clean, fully stocked and faced merchandise shelves.
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Follow established protocol for submitting all orders to Caffe Vita customer service.
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Maintain full compliance with all accounting, financial reporting, inventory and cash deposit procedures.
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Review and respond to all communication channels in a timely way.
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Provide staff ongoing opportunities to learn about Caffe Vita products, services and culture.
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The ability to self-start and be proactive in providing solutions.
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Maintain a calm working environment during high volume periods
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Multi-task and demonstrate initiative with routine tasks
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Handle money with accuracy and accountability
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Participate in Caffe Vita community events and coffee cuppings
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Demonstrate change agility and thrive in an adaptable environment
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Above all, sets the best example of behavior, work ethic, and work quality.
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Ability to being a be a positive team member, help bring out the best in people and cultivate a positive work environment.
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The ability to prioritize, organize and communicate effectively and professionally is required
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Promote creativity and innovation.
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The drive to be part of an amazing team that s based on respect, compassion, and accountability.
KNOWLEDGE, SKILLS, ABILITIES
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Must be at least 18 years old
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Ability to read, write, and speak English required
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Minimum 1 to 2 years in the coffee industry and food and beverage management experience required.
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Always maintains a valid Food Handler Card and follows health department guidelines at all times.
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Minimum 2 years of salesmanship and practical merchandising skills.
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Ability to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation.
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Demonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco.
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Must be able to add, subtract and multiply with ease and accuracy.
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Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.
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Knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales, techniques, and sales control systems.
Compensation & Benefits
* Phoenix $22/hr + Tips (wages determined by the following criteria: Staff size, cafe sales volume and/or specialized, technical cafe requirements such as a roasting residency program.)
* Tips typically average $12 - $18 per hour depending on the location.
* Employees are eligible for Paid Time Off, medical/dental insurance coverage (if working more than 25 hours/week) and 401k with matching for Full Time Employees (25hr/week)
* All Phoenix employees qualify for Sick and Safe Time (varies by State)
* Mentorship and positive work environment
* Free coffee/tea drinks while on shift
* Employee discounts of 40% on merchandise, bakery, food items whole bean coffee(50% discount).