System Operator (Night Shift)
- Responds and solves customer issues utilizing technology tools, procedures, and training.
- Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment.
- Escalates issues in accordance with escalation procedures.
- Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis.
- May create technical and process documentation for trouble shooting purposes.
- Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages.
- Maintains current knowledge of core service offerings and Service Level Agreements (SLAs).
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Associate degree in a related field.
- 1 year experience in the following:
- Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
- Server/PC operating system support, specifically Windows 10 and above and Window Server 2016 and above, VPN connectivity, backup solutions, and networking knowledge
- ServiceNow (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool).
- Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
- Proficient use of all Microsoft products and operating systems.
- Microsoft, Cisco or CompTIA A+ / CompTIA Network+
- Strong troubleshooting and initiative skills.
- Client service focus and excellent interpersonal skills.
- Strong, clear communication skills - oral, written, and email.
- Excels in ability to multi-task.
- Works independently with minimal supervision.
- Works well with team members and cross-departmentally.
Recommended Jobs
Senior Business Development Manager - Utility and OEMs
Powertech is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialized testing, and technical expertise for a safe and sustainable global energy futur…
Sales Representative
Ford is Hiring Sales People - no Experience Necessary. Are you passionate about cars and ready to accelerate your career in sales? We're looking for enthusiastic and motivated individuals to join …
Immediate Hiring - Mechanical Assembler- $20-$23/hr
Hello! We are currently hiring for Mechanical Assembler here in Mesa, AZ! Job Description As an assembler, you will engage in complex assembly tasks, requiring advanced mechanical assembly of co…
Lead Supervisor
Coach is seeking a Lead Supervisor in Glendale, AZ to oversee retail operations and lead a dynamic sales team. This role involves driving sales, implementing merchandising strategies, and ensuring exc…
JANITOR - CONSTRUCTION | DAY SHIFT!!!!
Job Description Job Description Start your career with a trusted name in commercial cleaning! ServiceMaster is looking for dependable and hardworking individuals to join our team as Construc…
Account Executive Relationship Manger Phoenix, AZ
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwi…
Credit Manager II
At QXO , the Credit Manager II role sits at the center of revenue and risk. This isn’t a back-office collections position — it’s a high-impact role that directly influences profitable growth, cus…
Field Gutter Installer
Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver rema…
Appliance Repair Technician - Sealed System Preferred
Job Description: Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that's broken? Would you like to have a part in improving the home lif…
Lead Direct Service Provider - Nogales
Job Description Job Description Description: Under the general direction of the Direct Service Manager, a Direct Service Lead is responsible to provide support, guidance, direction, re-direction…