Fraud Risk Specialist Representative

Fraud Risk Specialist Representative

Job Summary:
In this role, you will be responsible for managing and investigating fraud-related activities across various platforms, ensuring compliance with regulations, and providing timely support to both staff and members. You will work closely with internal departments and external vendors to identify and resolve fraud cases, utilizing specialized tools and monitoring systems.

Salary: $20.00- $25.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Provide support to branch and department staff regarding the escalation of fraud-related issues.
• Manage operation tasks including processing fraud and dispute affidavits, chargebacks, and return deposit items.
• Handle incoming debit card fraud, debt card non-fraud, debit ATM disputes, and paperless claims.
• Review all returned check deposits for potential fraud risks.
• Oversee the proper use and management of fraud monitoring systems (Verafin).
• Utilize Verafin alerts and case reviews to monitor and investigate fraudulent activities.
• Process all fraud-related claims in compliance with REG R guidelines and within required timeframes.
• Offer support to staff and members with debit card maintenance to ensure regulatory compliance and satisfactory outcomes.
• Monitor daily PSCU FALCON reports to identify potential fraudulent activity.
• Assist with online checks over $10,000 for potential fraud.
• Monitor and investigate international and domestic wire transfers using fraud detection tools such as Lexus Nexus, Idicore, and OFAC.
• Oversee mobile banking activities, including logins, account changes, device additions, and IP address locations, to prevent account takeovers and fraud.
• Handle incoming calls, instant messages, and emails in a timely manner, meeting membership service standards.
• Ensure proper maintenance and record-keeping for general ledger accounts.

Qualifications:
Required:

• Minimum of six months of similar or related experience
• High school diploma or equivalent
• Strong attention to detail and problem-solving skills
• Ability to handle sensitive information with discretion
• Ability to manage multiple tasks and prioritize effectively

Preferred:

• Experience in fraud detection, prevention, or security within financial services
• Familiarity with REG E guidelines and fraud regulations
• Knowledge of online banking, mobile banking, and wire transfer protocols

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.