Client Service Coordinator

Client Services Coordinator

Location : Hybrid — Phoenix/Scottsdale, AZ

Pay : $24.00/hr – $25.00/hr (W2)

Work Environment

• Corporate office environment

• Monday–Friday

• Hybrid: 4 days onsite, 1 day remote

• Training is 5 days onsite, 9:00am–6:00pm

• Schedule: 11am–8pm EST / 8am–5pm AZ

• Training follows the same schedule

Compensation and Benefits

Pay Rate: $24–$25/hr (W2)

Duration: 4‑month contract‑to‑hire

• Medical, Dental, Vision

• Critical Illness, Accident, and Hospital coverage

• 401(k) Retirement Plan (Pre‑tax and Roth post‑tax contributions available)

• Voluntary Life & AD&D (employee + dependents)

• Short‑term and long‑term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program (EAP)

• Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

We are seeking a detail‑oriented, customer‑focused Client Services Coordinator to support incoming calls and emails from plan sponsors. This individual will provide front‑line client support, resolve administrative and service issues, and collaborate cross‑functionally to ensure client satisfaction.

Key Responsibilities

Client Support

• Answer incoming calls and emails from plan sponsors

• Assist with a book of business to ensure sponsor servicing needs are met

• Manage client expectations regarding processes and timelines

• Conduct timely follow‑up to ensure high‑quality service

• Create system tickets and provide follow‑up as required

• Document all interactions in internal tools

Issue Resolution & Operations

• Identify and resolve service issues at the initial point of contact

• Troubleshoot complaints; escalate to Legal/Compliance as needed

• Participate in client calls to provide updates and status

• Coordinate with internal teams to resolve concerns

Cross‑Functional Collaboration

• Share data‑driven insights with product teams

• Support service workflows across internal departments

• Communicate risks and client satisfaction concerns to leadership

Required Skills & Experience

• Strong customer service and administrative skills

• Call center experience preferred

• Financial services experience preferred

• Strong attention to detail and problem‑solving ability

• Bilingual Spanish preferred

• Ability to critically think and multitask

• Experience with retirement plans or banking a plus

Top Skills – Must Haves

• Customer Service

• Administrative Skills

• Call Center

• Financial Services

Nice‑to‑Have Skills

• Retirement plans

• Data entry accuracy

• Client services background

• Banking or financial support experience

Workplace Type: Hybrid

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Mar 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.