Bilingual Spanish/English Customer Service Representative...
Job Description
Job Description
We are looking for a skilled Bilingual Spanish/English Customer Service Representative to join our team in Phoenix, AZ.
In this long-term contract position, you will play a key role in delivering exceptional service while addressing customer inquiries with attention to detail and efficiency. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to providing accurate, timely solutions that meet customer needs.
Responsibilities:
• Take ownership of incoming customer requests, ensuring timely and accurate resolution with attention to detail.
• Build rapport with customers by providing compassionate and respectful responses that exceed expectations.
• Navigate multiple systems and applications to research, analyze, and resolve customer inquiries effectively.
• Maintain high performance and quality standards in all customer interactions.
• Develop a basic understanding of personal lines insurance principles and the products offered by the company.
• Collaborate with team members and business partners to enhance the overall customer experience.
• Work a scheduled 40-hour shift, including occasional overtime and Saturday hours as needed.
• Handle special requests and assist with additional tasks or projects as assigned.
• Participate in training and adapt to new procedures to continuously improve service delivery.
• High school diploma or equivalent required; college degree or current pursuit of higher education preferred.• 1-3 years of experience in the insurance industry or a related field.
• Strong customer-focused mindset and commitment to delivering outstanding service.
• Excellent verbal and written communication skills in both Spanish and English.
• Proficiency in computer applications and the ability to navigate multiple systems simultaneously.
• Demonstrated accountability and a proactive approach to problem-solving.
• Ability to work collaboratively in a team-oriented environment.
• Flexibility to work scheduled shifts, including overtime and occasional weekends.
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