Servicing/Collections Specialist

Full-Time

Salary:$20/hr-$25/hr

As a Servicing/Collections Specialist at YREFY, you will serve as the primary point of contact for all active loan accounts. Your responsibilities will include responding to borrower and third-party inquiries regarding account and payment information, managing collection efforts, negotiating payment arrangements, and ensuring compliance with applicable financial regulations. You will play a key role in maintaining accurate records and delivering a high-quality borrower experience.

Key Responsibilities:

• Handle inbound and outbound communications (calls, emails, letters) to provide account support and information to YREFY borrowers.
• Conduct outreach to borrowers across various stages of delinquency to collect payments and negotiate repayment plans.
• Perform individualized assessments to identify causes of delinquency and offer tailored solutions, including comprehensive financial reviews.
• Address borrower inquiries and complaints, ensuring timely resolution or appropriate escalation.
• Contribute ideas and strategies to enhance the borrower experience and improve servicing processes.
• Maintain detailed records of all borrower interactions, collection activities, and servicing efforts.
• Review and update account statuses in accordance with established guidelines.
• Ensure strict adherence to local, state, and federal regulations governing loan servicing and collections.
• Participate in required meetings and training sessions.
• Perform additional duties as assigned.

Required Skills and Abilities:

• Strong organizational skills and attention to detail.
• Proven ability to negotiate payment plans and resolve disputes effectively.
• Excellent verbal and written communication skills, including active listening.
• Proficiency in using account management software, databases, and communication tools.
• Knowledge of relevant laws and regulations related to debt collection.
• Customer-focused mindset with the ability to handle sensitive situations professionally and courteously.

Education and Experience:

• High school diploma or equivalent required.
• Minimum of one year of experience in the financial services industry, with a focus on customer service and/or collections.

Physical Requirements:

• Ability to sit for extended periods while working at a computer.
• Must be able to lift up to 15 pounds occasionally.