Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Respond to phone calls, emails, and messages with professionalism, empathy, and clarity
- Guide families through processes and requirements in a simple, friendly way
- Support donors with accurate information and timely follow-up
- Document interactions and maintain organized records
- Collaborate with internal teams to resolve issues and improve workflows
- Identify opportunities to enhance the customer experience
- Represent our mission with warmth, patience, and integrity
- Strong communication skills clear, friendly, and confident
- Ability to engage in real, human conversations rather than rely on scripts
- Ability to explain complex information in simple language
- Attention to detail and comfort with administrative tasks
- Must be comfortable making decisions independently; this is an empowered role, not an approvalbased call center
- Experience in customer service
- Bilingual skills are a plus but not required.
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