Mobile Driver Patient Service Rep

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Mobile Driver Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

We invite you to join our Arizona Diagnostic Radiology team as a Mobile Driver Patient Service Representative. This Per-diem/PRN career opportunity has an as needed schedule and will transport the mobile mammography coach to assigned locations in Arizona, in addition to greeting and registering patients.

You will:

• Transports Mobile Mammography Coach to assigned locations within established timeframes to ensure excellent customer service is provided
• Performs general maintenance checks on the vehicle including filling with gas, checking fluid levels, checking tire pressure and cleaning windows; promptly reporting any vehicle problems or maintenance issues to supervisor to ensure a safe vehicle
• Maintains the interior of the Mobile Mammography vehicle on an ongoing basis.
• Assist in the patient-care capacity by escorting patients from the facility to the mobile unit, while ensuring excellent patient care, comfort, safety, and confidentiality (we will train you!)
• Some administrative tasks required, including time/activity reports, billing, drivers’ logs, and any applicable maintenance, mileage, or inspection forms
• Greets and registers patients in a friendly and service oriented manner.
• Answers/ transfers incoming phone calls.
• Enters accurate information in the system.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• Experienced Driver, Valid Class B or Class A Drivers License.
• Must have one of the following: a High School Diploma or General Education Degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.