Field Sales Supervisor
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Leads a team of Residential Direct Sales Representatives.
- Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Account Executives.
- Identify knowledge and training gaps within the Residential Connectivity Sales Account Executives and develop plans to address these gaps.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and or support teams to achieve goals and objectives.
- Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
- Coach to and follow Sparklight Sales Process.
- Communicate territory assignments to Residential Connectivity Sales Account Executives
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has detailed understanding of Sparklight product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
- Bachelor's degree in business or marketing, or equivalent work experience.
- Ability to read, write, speak, and understand English Language.
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
- Ability to work outside for extended periods in any season and/or during inclement weather.
- 5+ years' of Outside Residential Sales or related work experience
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends.
- Valid driver's license, satisfactory driving record within Company required, standards and auto insurance.
- Ability to complete documentation accurately.
- Preferred Skills/Abilities and Knowledge
- Knowledge of Direct Sales practices
- Experience with consumer education of products and services.
- Knowledge of cable or telecommunications services
- Preferred Related Work Experience and Number of Years
- Sales Supervisory experience preferred - 0.5+
- Field and Office environment
- Outside field environment with exposure to inclement weather
- Travel as required.
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
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