Chargeback Dispute Specialist

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.

The Chargeback Dispute Specialist primary role is to provide detailed responses to chargebacks received and to scrutinize, interpret, and make critical decisions related to risk assessment. The specialist is a professional who uses analytical capability through thorough investigation, data analysis and research to address internal and external inquiries and make recommendations to mitigate risks to protect the financial interests of realtor.com ( .

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. To be considered for this role, you must reside within 50 miles of Scottsdale, AZ .

What you'll do:

• Retrieve, review, investigate and complete the established process requirements to manage and prepare responses to incoming chargeback disputes from merchant sites.

• Research, and draft detailed responses with all relevant supporting backup for open chargebacks and upload responses to the bank by the due date, to resolve disputes according to the bank and card industry regulations and practices.

• Liaise with internal and external stakeholders on chargeback and credit check matters.

• Analyze the financial status and financial history of companies or individuals to determine the degree of risk involved in extending credit to existing or potential customers within established processes and guidelines.

• Follow company policy to make recommendations of credit worthiness by running credit checks to make decisions whether to increase, adjust, extend, or deny lines of credit.

• Maintain current and propose new chargeback processes and procedures.

• Special projects as assigned

Collaboration & Interaction: Dependable; accountable; exhibits patience; enthusiastic and positive; team player; shares best practices; accept and professionally manage change. Collaborative spirit.

What you'll bring:

• Minimum of a High School diploma or equivalent

• 3+ years of experience in handling dispute resolutions throughout the lifecycle.

• Intermediate knowledge of chargeback regulations and processes.

• Highly articulate with superb communication skills, written and oral.

• Excellent organizational and time management skills with acute attention to detail.

• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.

• Ability to make limited decisions outside of stated processes and recognizes the need for occasional deviation from accepted practice.

• High level of respect and integrity.

• Proficiency with computer software (Google Docs, Gmail, Google Calendar, Google Chrome, Google Sheets, etc.).

• Experience with CRM platforms. Salesforce experience preferred.

Do the best work of your life at Realtor.com

Building your career? Build it better at Realtor.com®. Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets