Senior Desktop Support Specialist
:
:
· A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.
· 15 credit hours in computer science or a related field.
· An equivalent combination of related experience and education may be considered.
· Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
· The successful candidate must pass a Federal background check.
· Only the highest qualified candidates will be considered.
· Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.
· Candidate should be able to safely lift 50 pounds.
· Must possess and maintain a valid Arizona driver's license with a clean record.
· Accurate color perception is required to safely work with electrical wiring.
PREFERRED QUALIFICATIONS - The job requirements listed above, plus:
· A bachelor's degree in computer science, or a relevant field.
· A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.
· Proficient in Service Now helpdesk ticketing system.
· Experience in Intune and Workspace One MDM environments.
Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.
Job Type: Contract
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
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