Customer Experience Analyst

Job Description

Job Description

Location: Scottsdale, AZ Hybrid (Must come into office Monday, Wednesday, Thursday)

Schedule: Monday–Friday, 9:00 AM –5:00 PM (optional lunch = 8:00AM - 5:00PM)

Type: Full-Time

Pay: $17-22 DOE

About the Role

We’re a small, energetic team that loves what we do — helping customers, collaborating, and keeping things moving in a growing startup. If you’re someone who thrives in a fast-paced environment and brings good vibes to work every day, this role’s for you!

You’ll be the voice of the brand, helping customers through email with empathy, accuracy, and a can-do attitude. You’ll also collaborate closely with our tight-knit team to keep things running smoothly behind the scenes.

What You’ll Be Doing

• Respond to customer inquiries via email with empathy, accuracy, and efficiency
• Troubleshoot order and product-related issues using internal tools and systems
• Assist with returns, exchanges, order updates, and general questions
• Maintain a high level of professionalism and brand voice in every interaction
• Collaborate with internal teams (fulfillment, operations, etc.) to resolve escalated issues

What We’re Looking For

• You’re based in Scottsdale and excited to work in-office and collaborate with our team
• Excellent written communication skills and strong attention to detail
• Customer-first attitude with a genuine desire to help others
• Ability to stay organized and efficient in a high-volume environment
• Preferred but not required: experience with Gorgias and/or Shopify

Bonus Points

• Previous eCommerce or direct-to-consumer (DTC) customer support experience
• Familiarity with ticketing systems or CRM tools
• Passion for delivering exceptional customer experiences

Why You’ll Love Working Here

We’re a small, collaborative team of driven women who love what we do and support each other every day. We value positivity, initiative, and personal growth — and we believe work should be something you actually look forward to.