Subaru Service Advisor

Job Description

Job Description

Service Advisor
Camelback Subaru

At Camelback Subaru, we pride ourselves on being a respected organization built on integrity, hard work, and exceptional care for our employees, customers, and business partners. Every team member is vital to our success, and we are dedicated to delivering the award-winning service and value that our community has come to expect.

Benefits:

• Competitive Pay

• Medical, Dental, and Vision Insurance

• 401(k) Plan

• Paid Vacation

• Paid Sick Days

Responsibilities:

• Manage service orders and coordinate the flow of the Drive Lane to ensure customers receive timely, courteous, and effective service

• Own the customer experience by handling inquiries both in person and over the phone, providing concierge-level support

• Ensure technicians’ time is efficiently scheduled and service appointments are optimized

• Answer technical questions related to vehicle issues, warranties, services, and repairs

• Assist in diagnosing vehicle problems and communicate effectively between customers and technicians

• Maintain customer satisfaction scores in line with company standards

• Support warranty claims administration and coordinate with service department staff as needed

• Adhere to all company policies, standards, and applicable laws and regulations

• Foster positive relationships with customers, employees, and factory representatives

Qualifications:

• Friendly and organized with excellent communication skills

• Proven ability to manage customer relationships and deliver outstanding service

• Strong time management and multitasking skills

• Professional appearance and demeanor

• Consistent track record of positive customer satisfaction

• Self-motivated and able to work independently as well as part of a team

• Clean driving record and valid driver’s license

Equal Opportunity Employer:
Camelback Subaru is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.